Frequently Asked Questions
+Step and Rail Warranty
Seller warrants the material and workmanship for their product and will remedy any defects according to the terms of the warranty. Seller warrants its product, if used in accordance with Seller’s Procedures, will be free from material defects and workmanship for a period of one year from date of original delivery. To request warranty service, all claims must be made in writing within the warranty period. Warranty does not extend to maintenance, or operation contrary to their recommended use, whether intentional or otherwise, or any other cause or damage of any kind not the fault of Seller. Seller only warrants repairs or alterations performed by seller or its authorized contractors. Buyer’s sole and exclusive remedy for breach of warranty is limited at Seller’s option to: (a) repair of the defect, (b) delivery of a replacement product to the point of original delivery. The Buyer must give Seller the opportunity to observe and inspect prior to removal or the claim will be barred. If seller repairs or replaces a product, its warranty term is not extended. The Warranty does not cover costs associated with excavation or other services needed to replace the product. No warranties whether expressed or implied, including, but not limited to, any particular purpose shall extend beyond the respective warranty period. Seller shall not be responsible to liable for any special, incidental or consequential damages of loss arising from the use of this product. In no event shall seller’s total liability hereunder exceed the original purchase price of the product which gave rise to such liability.
+What areas do you service?
We deliver to all of Connecticut, portions of Massachusetts and New York. Please contact an Atlas Representative to confirm delivery to your area.
+Do you make Residential and Commercial Railings?
Atlas manufactures wrought iron a pipe railing in various configurations. We can also powder coat or galvanize your rails.
+Do you sell Bulkheads or Hatchways?
Yes, our bulkheads and hatchways consist of a precast concrete stair and a steel door, Bulkheads are the fastest and most economical way to add convenient and direct basement access to any home.
+What types of Septic Tanks do you sell?
We offer a full array of septic tanks, Pump chambers, grease traps and oil/ water separators for your residential and commercial needs. We also supply Drywells and Galleys.
+Do you manufacture Electrical Utility Products?
Yes we do. Atlas Concrete Products supplies Handholds and Transformer Pads for CL&P and UI customers.
+Do your Road Dividers come in different lengths?
Yes, our Road Dividers come in 3’, 6’ and 12’ lengths for a wide variety of applications
+Do you make Light Pole Bases?
Yes, we manufacture and stock round or square Light Pole Bases. We can also provide custom sizes and configurations upon request.
+What are Window Wells?
We offer two types of Window Wells. Egress Window wells add natural light into your basement and provide Code Compliant living space as well as a safe escape in needed. Foundation Window Wells, smaller than Egress Window Wells, also adds light to a below grade foundation window.
+Is concrete environmentally safe?
Yes, concrete is a Green Eco-Friendly Building Material and is quickly becoming the Green Alternative.
+Where can I find Hatchway Warranty and Backfill Instructions?
Please follow the link below for our Hatchway Warranty and Backfill Instructions